Frequently Asked Questions

1. How do I place an order?

Placing an order is simple. Browse the website, choose the piece you want, then click the WhatsApp button to message us directly. We’ll guide you through the next steps.

2. Do you offer custom orders?

Yes. We create custom pieces based on your style, preferences, and needs. If you want something made specially for you, simply reach out on WhatsApp and we’ll discuss it with you.

3. Are all your products handmade?

Yes. All BethBespoke pieces are handcrafted with care and attention to detail.

4. Will my item look exactly like the photo?

Because our items are handcrafted, slight variations in colour, texture, or finish may occur. This is part of what makes each piece unique.

5. Do you have ready-made items available?

Yes. We offer both ready-made and custom pieces. Availability will be confirmed when you message us.

6. How long does it take to receive my order?

Delivery time depends on the item and your location. Ready-made pieces are usually processed faster, while custom orders take more time. We will confirm the estimated timeline before your order is finalised.

7. Do you deliver outside Nigeria?

Yes. We can arrange both local and international delivery, depending on your location.

8. How do I know the price of an item?

Prices are shared directly during your order conversation on WhatsApp, especially for custom pieces or items with variations.

9. What payment methods do you accept?

Payment details are shared directly on WhatsApp once your order has been confirmed.

10. Can I return an item?

Yes, ready-made items can be returned within 14 days of delivery, as long as they are unused and in original condition.

11. Can I return a custom order?

No. Custom orders are made specifically for you, so they are non-refundable and non-returnable once confirmed.

12. Who pays for return delivery?

Return shipping costs are the customer’s responsibility unless the item is faulty.

13. What if my item arrives damaged?

If your item arrives damaged, please contact us as soon as possible with clear photos and details so we can review the issue and assist you.

14. Do you make pieces for both men and women?

Yes. BethBespoke creates handcrafted pieces for both men and women.

15. What kinds of products do you make?

We create handcrafted handbags, Ankara slippers, accessories, and other carefully made pieces designed for style and everyday use.

16. Can I order through Instagram or only WhatsApp?

You can reach out through Instagram, but orders are typically confirmed through WhatsApp for easier communication and processing.

17. Do I need to know exactly what I want before messaging?

No. You can message us even if you’re still deciding. We’ll guide you based on what you need.